Virtual Contact Center
Dedicated to providing an exciting customer experience through brand representation. We are a unique multi-channel contact center delivering a unique brand experience to enhance the exceptional quality of customer care that is bestowed at each and every touchpoint. We strive to maintain and in most instances raise the level of excellency expected from your customers by offering our service at a significant savings to your bottom line. Our professional team is made of dedicated and shared members, available 24/7 to ensure each and every client can maximize the service they offer. We ensure every team member is crossed trained on every client to guarantee times of heavy volume are covered and they are expected to deliver excellent customer service. We require each team member be trained and must acquire a National Certification to represent our multitude of clients in a vast range of industries. Phone, web chat, video chat, email or social media, we service your customers where they find you.
ConnexSys has an extraordinary virtual platform. We contract team members throughout the United States in a dedicated effort to have continual service 24/7/365. Every team member has to have a home office that meets the minimal standards required by a consensus of our clients and by the high standards ConnexSys demands to ensure the highest quality of service can be met. ConnexSys partners with local nonprofit organizations to give back to the community by training and certifying quality representatives and providing a WorkCentre that will allow them to management supervision and a workstation that is incompliance with the required equipment.
ConnexSys requires all team members to have previous call center experience. Due to the growth of the company, all new employees must have a customer service certification and complete the company training. Professional service comes from a combination of experience and training. Sales training and cross training is provided to everyone allowing full coverage of all accounts. Specialized training include HIPPA, medical products and other sensitive matters. Our professionally trained management staff are equipped with the knowledge and empowered with the guidelines set forth by each company on handling escalated situations and preserving our client brand while extending a great solution to your customer. Certification is required by all team members and will be included in the company training.
ConnexSys offers a wide range of solutions to compliment the brand your company has established. Our solutions are tailored to accommodate your clients where they require service. Our clients enjoy the flexibility and customization we provide. We offer dedicated and shared team members to ensure complete coverage 24/7/365.
THREE THINGS WE DO BEST
ConnexSys, LLC is a Virtual Contact Center with a unique platform that allows our clients to maximize their ROI while enjoying the increase in sales, customer retention and brand awareness. ConnexSys was conceived out of a need for a work-from-home employment situation that rewarded the representative for a professional job done. The virtual platform allowed us to recruit similar professionals that needed the same opportunities for various reasons. ConnexSys is committed to the dedicated service expected from our clients and the loyalty expected from our representatives. We will continue to find organizations for a partnership to increase the employment rate in communities that are challenged and provide Workcentres in some of those areas.READ MORE
Our mission at ConnexSys is to provide an excellent brand experience by professionally trained and certified customer service representatives. We are dedicated to giving back to our communities that are challenged by employment for young adults. We will partner with them bring our training and certification program to them via online or onsite. We will invest in Workcentres in some of the communities that are committed to their growth and need the expansion.READ MORE
VINTAGE FASHION GROUP
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